So You've Voice Phished Your Help Desk. Now What?

We've built the world's most realistic and scalable voice phishing service as part of our AI Social Engineer. After running thousands of calls, our customers would always ask us the same two questions: "What do we do now?" and "How do we reach people that don't have phones we can call?"

That feedback led us to create something entirely new.

The Problem with Traditional Security Training

Most security training feels like a chore. You sit through a video, answer a few multiple-choice questions, and check a box. It's passive, predictable, and (let's be honest) easy to tune out.

But here's the thing: voice phishing doesn't happen in a multiple-choice format. It happens when someone calls your help desk at 4:47 PM on a Friday, claims to be from IT, and needs a password reset "urgently." The pressure is real, the decision is immediate, and there's no rewind button.

Traditional training doesn't prepare people for that moment.

Introducing Adaptive Training for Vishing

We decided there had to be a better way. A way to actually prepare employees for real-world attacks, not just test their memory of a training module.

With Adaptive Training, employees don't just learn about vishing. They experience it.

Here's how it works:

• They answer a simulated call directly in their browser

• They navigate the conversation as they would in real life, making split-second decisions under pressure

• When the call ends, they get immediate personalized coaching on what they caught, what they missed, and how to recognize these tactics next time

It's hands-on, immersive, and actually prepares people for the real thing.

Two Ways to Deploy

Adaptive Training fits seamlessly into your existing security program:

Targeted Remediation: Use it as follow-up training for employees who struggled with live vishing simulations. Instead of generic "you failed" feedback, they get to practice the exact scenario that fooled them.

Proactive Training: Deploy it standalone for teams you can't easily reach by phone—remote workers, contractors, overseas staff. Everyone gets the same realistic experience, regardless of location.

With SCORM support rolling out soon, you can embed it directly into your existing LMS.

Why Experience Beats Information

People don't just need information. They need experience. When someone has felt the pressure of a social engineering call in a safe environment, they're infinitely better prepared to handle the real thing.

At the end of the day, you want employees who can confidently handle these calls, not just employees who know they exist.

Ready to see it in action? Give it a try here.