A third-party Amazon seller reportedly sent a cheap “complimentary gift” instead of a high-end graphics card, along with printed instructions designed to keep the buyer waiting until refund/return deadlines pass. The pamphlet directs the victim to email a fake “Amazon” support address to get tracking or to cancel, creating a social-engineering loop that can delay action long enough for the scammer to win.
Key findings
- Victim expected a ~$1,400 MSI RTX 5080 but received a low-value item (a vacuum mug) in an Amazon box.
- A printed pamphlet claimed the mug was a “complimentary gift” and that the GPU would arrive later due to a bulk-order process.
- The pamphlet provided a fake customer service email address and instructed the buyer to use it for tracking, questions, or cancellation/refund, likely to stall the victim until the return window expires.
Who’s being targeted
- Commonly targeted roles: Procurement, Finance (expense approvers/cardholders), IT asset purchasing teams, All employees who buy items through online marketplaces.
- Affected industries: Retail / E-commerce marketplaces, Consumer electronics retail, Individual consumers (online buyers).
- Attack channels: physical, email.
- Impersonated: Amazon customer service (fake).
Awareness takeaways
- Never use contact details (emails/phone numbers) provided in an unexpected package insert, go through the marketplace’s official support and order pages.
- Treat “free gift” inserts and unusual delivery-delay explanations as a potential stalling tactic; escalate quickly before return/refund deadlines.
- Be cautious with third-party marketplace sellers, especially for high-value purchases; verify seller legitimacy and pricing that deviates from normal market rates.
Red flags to watch for
- Printed instructions redirect you away from Amazon’s official order/cancel/refund process
- Suspicious/non-official support email address
- Promises of delayed delivery justified by unusual “bulk order every Monday” story
Read the video transcript
You order a $1,400 MSI RTX 5080 on Amazon… and the box shows up with a cheap vacuum mug instead. The leaflet says the mug is a ‘complimentary gift’ and your GPU will come in seven working days because Amazon ‘collects orders and places a bulk order every Monday.’ For tracking or a refund, it tells you to email a fake Amazon support address. Here’s the scam: you keep emailing that address, they keep stalling you with fake updates, and by the time you realize the GPU is never coming, the Amazon return window has expired. If a package insert tells you to email support, ignore it. Go to Amazon’s website or app, open your Orders, and handle tracking, refunds, or cancellations only from there.