Ransomware Crew Used Trusted IT Referral

Krebs on Security · Medium sophistication
Last updated October 19, 2026

Federal investigators are examining alleged links between ShinyHunters and ransomware negotiation executives. The article also documents a real Dharma ransomware exchange in which the attacker steered a victim toward an alleged Canadian IT intermediary, using a reassuring “guarantees” offer to keep the victim moving toward payment.

Key findings

  • Investigators reportedly believe an executive at a U.S.-based consulting firm helped operate ShinyHunters' Shinywire extortion site.
  • The Shinywire site displayed samples of stolen files and told victims to negotiate payment or face publication of their data.
  • A documented 2018 Dharma ransomware exchange referred a victim seeking assurances to an alleged Canadian IT-company contact, framing the intermediary as a trusted source of guarantees.
  • The article warns that paying a ransom does not reliably result in deletion of stolen information and may not prevent later extortion attempts.

Who’s being targeted

  • Commonly targeted roles: IT leadership, Information security teams, Incident response teams, Legal and compliance, Executive leadership, Procurement and vendor management.
  • Affected industries: Cybersecurity and incident response, Information technology services, Medical technology, Education technology, Government.
  • Attack channels: email.
  • Impersonated: A trusted Canadian IT company recommended by the ransomware group.

Awareness takeaways

  • Independently verify any incident-response or ransom-negotiation firm; do not use a contact supplied by the attacker.
  • Treat promises that stolen data will be deleted after payment as unverified and unreliable.
  • Escalate extortion demands through pre-approved legal, incident-response, and executive contacts rather than responding directly under attacker-set deadlines.

Red flags to watch for

  • The alleged trusted adviser is recommended by the extortionist rather than independently selected by the victim.
  • The message pressures the victim to continue toward payment: “You’ll still have to pay.”
  • The contact address is a consumer privacy-email account rather than a verified business contact.
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Read the video transcript

A ransomware crew offers you a trusted IT contact. Trusted by whom? In a Dharma ransomware email, the reply said, 'If you want guarantees, you can write to the IT company.' It pointed to ghostbyte@tutanota.com, then pushed a phone call and services contract. Here’s the catch: the extortionist picked your adviser. The email even says, 'You’ll still have to pay.' And payment can’t prove stolen files were deleted. Don’t contact their referral. Send the demand to your pre-approved incident-response team.

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